FAQs

Q: Can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. You can also log into your HomeHomey account at any time and select “My Orders” to review your order status by link and tracking number.
Q: How is my order shipped?
A: We use e-Packet for all orders. Estimated shipping time is listed below. Keep in mind that depending on the postal code, actual delivery period might be longer than estimated:

5-10days: China, Japan, South Korea, Taiwan, Hong Kong, Singapore, Macao, Thailand, Nepal, UAE, Nigeria, Cambodia, Mongolia, Egypt, Bangladesh, Mali

10-15days: the United States, Canada, Australia, New Zealand, Austria, Britain, Italy, France, Spain, Germany, Poland, Sweden, Bahrain, Netherlands, Qatar, Norway, Switzerland, Malaysia, Belgium, Ireland, Denmark, Portugal, Finland, Luxembourg, Croatia, Cyprus, Kenya, Oman, Philippines, Vietnam, Latvia, Azerbaijan, Estonia, Kuwait, Iran, Panama, Gabon

15-20days: Israel, South, Africa, Czech, India, Indonesia, Slovakia, Sri Lanka, Peru, Romania, Bulgaria, Lebanon

More than 20 days: Brazil, Turkey, Mexico, Lithuania, Chile, Saudi Arabia, Greece, Argentina, Kazakhstan, Morocco, Jordan, Slovenia, Malta, Albania, Columbia, Russia, Ukraine, Belarus, Armenia, Venezuela, Georgia, Uzbekistan, Uruguay, Botswana, Costa Rica, Tunisia, Pakistan,  Mauritius
 
We provide express DHL orders for limited countries and regions. Estimated shipping time is listed below. Keep in mind that depending on the postal code, actual delivery period might be longer than estimated: 
 
Within 7 days: USA, France, UK, Germany, Latvia, Canada, Austria, Belgium, Ireland, Netherlands, Switzerland, Mexico, Czech, Italy, Malaysia, China, Japan, Korea, Hong Kong, Macao, Taiwan, Belgium, Australia, New Zealand, Spain, Finland, Denmark, Norway, Indonesia, Luxembourg, Portugal, Thailand, Singapore, Poland, Slovakia, Philippines, Malta, Greece, Slovenia, Estonia, Hungary, Lithuania, Vietnam, Brunei, Laos, Monaco
7-10 days: Luxembourg, India, Bulgaria, Cyprus, Iceland

Q: How much does the shipping cost?

A: Shipping of orders above $100 (before taxes and discounts) is free.
The freight of e-Packet is 3.99 USD Dollars (Regular orders)
The freight of DHL is 14.99 USD Dollars (Express orders)